1. Product & Compatibility

Q: How can I ensure the part I am ordering is 100% compatible with my truck?A: The most reliable way is to provide your 17-digit VIN (Vehicle Identification Number). Our engineers use the official SHACMAN EPC (Electronic Parts Catalog) to cross-reference your VIN with the exact part numbers used during your truck's assembly.

Q: Where can I find my SHACMAN truck's VIN and Engine Number?A: * VIN: Usually found on the nameplate located on the co-driver’s side footplate (visible when the door is open) or punched onto the right-side chassis frame near the front axle.

• Engine Number: Punched on the left side of the engine block (viewed from the direction of travel).
  

Q: What truck models do you support?A: We provide a comprehensive range of parts for the entire SHACMAN lineup, including:

• Heavy-Duty: X6000, X5000, X3000, F3000, F2000.
  
• Medium & Light: M3000, L3000, H3000.
  
• Special Vehicles: Dump trucks, Mixer trucks, and Tractor units.
  

2. Quality & Authenticity

Q: What is the difference between 'Genuine' and 'OEM' parts on your site?A: * Genuine Parts: These come in original SHACMAN or Weichai/Fast packaging and are the exact components used by the factory.

• OEM Parts: These are produced by the same manufacturers that supply the SHACMAN assembly line (e.g., Hande Axle, Bosch, WABCO) but may come in the manufacturer's own packaging. They offer the same quality at a more competitive price.
  

Q: Do you test the parts before shipping?A: Yes. All critical components, especially electrical parts (ECUs, CBCUs) and hydraulic systems, undergo a strict 100% quality inspection and matching test before they are packed for export.

3. Shipping & Logistics

Q: How long does it take to receive my order?A: * Processing Time: Standard stock items are shipped within 3–7 working days.

• Sea Freight: Typically 30–45 days to Africa and South America; 10–20 days to Southeast Asia.
  
• Air/Express: 5–10 days for urgent repairs.
  

Q: Can you ship to my country?A: We ship globally. We have extensive experience exporting to major SHACMAN markets including Russia, Uzbekistan, Kazakhstan, Nigeria, Algeria, Philippines, and Vietnam. We handle all export documentation, including Certificates of Origin and CIQ.

4. Ordering & Payment

Q: What are your accepted payment terms?A: We support T/T (Telegraphic Transfer) with a 30% deposit and 70% balance before shipment. For long-term partners and large orders, we also accept L/C (Letter of Credit) at sight.

Q: Is there a Minimum Order Quantity (MOQ)?A: No. Whether you need a single 612601110933 Turbocharger for an emergency repair or a full container of spare parts for a fleet, we are happy to assist.